Version of 18 September 2026
1. Introduction
1.1The personal information collected on this form is for the use of course registration, account servicing of course-related activities, course survey and/or for application of course-related funding (only if applicable) to respective funding-related agencies/bodies/organisations (SWDA, etc).
1.2Information may also be used for marketing and promotional material according to the option selected in Part D of the registration form for self-sponsored trainees.
1.3Sapience Consulting Pte Ltd (“SAPIENCE”) is committed to maintaining the confidentiality of personal information. SAPIENCE undertakes not to reveal an applicant’s information without prior consent of the applicant to any third parties (other than regulating authorities, funding-related agencies and/or authorised data intermediaries by SAPIENCE) and programme partners (including respective exam agencies of the programmes).
2. Registration & Confirmation
2.1To secure a place in the course, the completed registration form and payment must be submitted to SAPIENCE sales personnel via email at [email protected] no later than two (2) weeks prior to the course start date. Accepted payment methods are as specified in the invoice.
2.2A place in the course is only confirmed upon (a) full and successful payment of course fees and any other outstanding amounts due and payable to SAPIENCE, and (b) receipt of a confirmation email or letter from SAPIENCE.
2.3A course confirmation email is sent to the trainee once minimum enrolment is reached or at least one week prior to the course commencement
2.4The course schedule selected is subject to confirmation. SAPIENCE reserves the right to withdraw, relocate or re-schedule the class; see Clause 4 (Cancellation, Postponement & Rescheduling) for further details.
2.5By submitting this registration, the trainee confirms that any prerequisites for the course have been understood by the trainee, and that the trainee meets those prerequisites as at the date of registration.
3. Terms of Payment
3.1Course fees are payable upon registration. Accepted modes of payment (e.g. Bank Transfer, PayNow, Credit Card) and the relevant payment details are as specified in the invoice issued by SAPIENCE.
3.2Nett payment must be made before course commencement. Failure to do so may result in forfeiture of the registered seat and/or cancellation of the application.
3.3Interest shall accrue on any late payment at a rate of 1.5% per month, calculated on a daily basis from the due date of the relevant payment until the date of actual payment.
4. Cancellation, Postponement & Rescheduling
4.1Requests for rescheduling, postponement or withdrawal from a course, and all matters relating to cancellations and refunds, are governed by the SAPIENCE Refund Policy, the current version of which is available at www.sapience-consulting.com/refund-policy. The Refund Policy is the sole and authoritative reference for such matters and may be updated by SAPIENCE from time to time.
4.2In the event SAPIENCE needs to change the date, time and/or venue of a course, SAPIENCE reserves the right to cancel, postpone, relocate or reschedule the course, with reasonable notice given to registered trainees where practicable.
4.3Where a refund is due to a trainee as a result of a cancellation, postponement or rescheduling under this Clause 4, the refund will be processed in accordance with the Refund Policy at www.sapience-consulting.com/refund-policy.
4.4All requests for rescheduling, postponement or withdrawal are subject to SAPIENCE’s approval. An administrative fee may be imposed for approved refunds, withdrawals or transfers, assessed on a case-by-case basis in accordance with the Refund Policy.
5. Attendance & Proper Conduct
5.1Trainees are advised to be punctual on the day of the course, examination or assessment to facilitate attendance taking.
5.2Trainees are expected to adhere to course schedules, exhibit proper conduct to facilitate learning, not engage in harassment, aggression or abuse, and ensure appropriate and responsible use of resources and facilities where the course is conducted.
6. Assessment & Certification
6.1Trainees are required to complete and pass all applicable assessments in order to qualify for certification.
6.2Certificates will be issued to trainees who successfully meet the course requirements and pass the applicable assessments, where applicable.
7. Funding Terms (SWDA/SkillsFuture)
7.1Trainee shall be bound by the Terms and Conditions of any applicable funding scheme as approved by SAPIENCE. For funded courses (e.g. SWDA), a trainee may be permitted to pay upfront only a portion of the course fee (less the potential funding amount) at the point of application.
7.2In the event that a trainee fails to meet any of the requirements set under the applicable funding scheme (including but not limited to those listed below), or has previously been granted funding for the same course resulting in the trainee’s funding application being rejected by the relevant funding agency, the trainee is liable to pay the balance of the course fee (i.e. the potential funding amount) to SAPIENCE or to the relevant funding agency. This balance shall become immediately due and payable upon notification of the funding shortfall or rejection, unless otherwise agreed in writing with SAPIENCE:
- Trainee achieves less than the minimum attendance required by the course.
- Trainee fails to sit for the required examination(s)/assessment(s) (where applicable).
- Trainee fails the required examination(s)/assessment(s) (where applicable).
7.3Delegates who wish to use SkillsFuture Credit must indicate this during registration and follow the necessary steps to apply for and claim the credit. SkillsFuture Credit claims are subject to approval by SkillsFuture Singapore, and trainees are responsible for ensuring their claims are successfully submitted and approved.
8. Virtual Class Requirements
8.1Trainees are to ensure the presence of a working webcam on the trainee’s laptop, notebook, PC or other equipment before signing up for any virtual instructor-led class.
8.2SAPIENCE will not be liable for any issues arising from the inability to access a virtual instructor-led class due to the absence of a working webcam.
9. Privacy & Recording Consent
9.1By participating in the course, the trainee consents to the recording of their image, voice, and any shared content during sessions conducted on virtual platforms.
9.2There may also be photography and/or video recording during in-person courses. Photos and audio-visual recordings may be used for internal reporting, audit and marketing purposes.
9.3The retention of personal information collected under this form is governed by the SAPIENCE Privacy Notice, available at www.sapience-consulting.com/privacy-notice, which trainees are advised to review.
10. Indemnity & Limitation of Liability (Cybersecurity Courses)
10.1For trainees registering for cybersecurity courses, it shall be understood that live demonstrations on threats to cybersecurity may be conducted during the course. No skills and know-how pertaining to these demonstrations (“Technical Skills”) will be intentionally taught to the trainees.
10.2By registering for these cybersecurity courses, the trainee undertakes not to use, in any circumstance (unless otherwise permitted by law), any Technical Skills which may be indirectly taught to him/her during the demonstrations conducted.
10.3The trainee further undertakes to fully indemnify and keep, and to release, waive and discharge, SAPIENCE and its directors, officers, agents, representatives, employees, third-party partners and any other third-party vendors/trainers hired by it (“Releasees”), harmless from and against any causes of action, claims, liabilities, costs and expenses which may be made or brought against the Releasees or trainee, or which either of them may suffer or incur, as a result of the trainee’s unauthorised use of the Technical Skills; and further covenants not to bring a claim against the Releasees for all liability and causes of action arising out of any loss or damages as a result of such unauthorised use.
